{"id":836,"date":"2025-07-28T19:20:29","date_gmt":"2025-07-28T10:20:29","guid":{"rendered":"https:\/\/shibuya-office.co.jp\/blog\/?p=836"},"modified":"2025-07-28T19:23:01","modified_gmt":"2025-07-28T10:23:01","slug":"polite-telephone-etiquette","status":"publish","type":"post","link":"https:\/\/shibuya-office.co.jp\/blog\/2025\/07\/polite-telephone-etiquette.html","title":{"rendered":"\u96fb\u8a71\u5bfe\u5fdc\u3067\u5f79\u306b\u7acb\u3064\u4e01\u5be7\u8a9e"},"content":{"rendered":"<div class=\"auto-toc\"><b>\u76ee\u6b21<\/b><ol><li class=\"toc-level2\"><a href=\"#toc_1\">\u4e01\u5be7\u8a9e\u3068\u306f\uff1f<\/a><\/li><li class=\"toc-level2\"><a href=\"#toc_2\">\u3088\u304f\u4f7f\u3046\u4e01\u5be7\u8a9e\u306e\u4f8b\u3010\u57fa\u672c\u7de8\u3011<\/a><\/li><li class=\"toc-level2\"><a href=\"#toc_3\">\u96fb\u8a71\u5fdc\u5bfe\u3067\u3088\u304f\u4f7f\u3046\u4e01\u5be7\u306a\u30d5\u30ec\u30fc\u30ba<\/a><\/li><li class=\"toc-level3\"><a href=\"#toc_4\">\u30fb\u53d6\u308a\u6b21\u304e\u6642<\/a><\/li><li class=\"toc-level3\"><a href=\"#toc_5\">\u30fb\u76f8\u624b\u306e\u540d\u524d\u3092\u78ba\u8a8d\u3059\u308b\u6642<\/a><\/li><li class=\"toc-level3\"><a href=\"#toc_6\">\u30fb\u78ba\u8a8d\u3084\u5fa9\u5531\u3092\u3059\u308b\u6642<\/a><\/li><li class=\"toc-level3\"><a href=\"#toc_7\">\u96fb\u8a71\u3092\u5207\u308b\u524d\u306e\u3072\u3068\u3053\u3068<\/a><\/li><li class=\"toc-level2\"><a href=\"#toc_8\">\u30dd\u30a4\u30f3\u30c8\uff1a\u4e0d\u81ea\u7136\u306b\u5805\u3059\u304e\u306a\u3044\u3001\u6e29\u304b\u307f\u306e\u3042\u308b\u5bfe\u5fdc\u3092<\/a><\/li><li class=\"toc-level2\"><a href=\"#toc_9\">\u4e01\u5be7\u8a9e\u306f\u4fe1\u983c\u306e\u7b2c\u4e00\u6b69<\/a><\/li><\/ol><\/div><p><img decoding=\"async\" src=\"https:\/\/shibuya-office.co.jp\/blog\/wp-content\/uploads\/2025\/07\/teineigo.jpg\" alt=\"\" width=\"100%\" \/><\/p>\n<p>\u3053\u3093\u306b\u3061\u306f\u3002\u96fb\u8a71\u79d8\u66f8\u3068\u3057\u3066\u65e5\u3005\u3055\u307e\u3056\u307e\u306a\u304a\u5ba2\u69d8\u3068\u96fb\u8a71\u3067\u3084\u308a\u3068\u308a\u3057\u3066\u3044\u308b\u79c1\u304b\u3089\u3001\u96fb\u8a71\u5bfe\u5fdc\u306b\u304a\u3044\u3066\u5fc5\u305a\u5f79\u306b\u7acb\u3064\u300c\u4e01\u5be7\u8a9e\u300d\u306b\u3064\u3044\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u3067\u306f\u76f8\u624b\u306e\u9854\u304c\u898b\u3048\u306a\u3044\u5206\u3001\u8a00\u8449\u3065\u304b\u3044\u304c\u305d\u306e\u307e\u307e\u4f1a\u793e\u3084\u500b\u4eba\u306e\u5370\u8c61\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u6b63\u3057\u3044\u4e01\u5be7\u8a9e\u3092\u8eab\u306b\u3064\u3051\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u4fe1\u983c\u3055\u308c\u308b\u5fdc\u5bfe\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<div class=\"space\"><\/div>\n<h2 id=\"toc_1\">\u4e01\u5be7\u8a9e\u3068\u306f\uff1f<\/h2>\n<p>\u300c\u4e01\u5be7\u8a9e\u300d\u3068\u306f\u3001\u76f8\u624b\u306b\u5bfe\u3057\u3066\u656c\u610f\u3092\u8868\u3059\u8a00\u3044\u56de\u3057\u306e\u3072\u3068\u3064\u3067\u3001\u8a9e\u5c3e\u3092\u300c\u301c\u3067\u3059\u300d\u300c\u301c\u307e\u3059\u300d\u306a\u3069\u306b\u6574\u3048\u305f\u308a\u3001\u8a00\u8449\u305d\u306e\u3082\u306e\u3092\u4e01\u5be7\u306a\u8868\u73fe\u306b\u8a00\u3044\u63db\u3048\u308b\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u5bfe\u5fdc\u3067\u306f\u7279\u306b\u3001\u5c0a\u656c\u8a9e\u30fb\u8b19\u8b72\u8a9e\u30fb\u4e01\u5be7\u8a9e\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u610f\u8b58\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<div class=\"space\"><\/div>\n<h2 id=\"toc_2\">\u3088\u304f\u4f7f\u3046\u4e01\u5be7\u8a9e\u306e\u4f8b\u3010\u57fa\u672c\u7de8\u3011<\/h2>\n<p>\u4ee5\u4e0b\u306f\u3001\u3088\u304f\u4f7f\u3046\u4e01\u5be7\u8a9e\u3092\u307e\u3068\u3081\u305f\u8868\u3067\u3059\u3002\u3053\u308c\u304f\u3089\u3044\u306f\u3001\u3056\u3063\u304f\u308a\u3068\u899a\u3048\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<table border=\"1\" cellpadding=\"8\" cellspacing=\"0\">\n<thead>\n<tr>\n<th>\u30ab\u30b8\u30e5\u30a2\u30eb\u306a\u8a00\u3044\u65b9<\/th>\n<th>\u4e01\u5be7\u8a9e\u3067\u306e\u8a00\u3044\u63db\u3048<\/th>\n<th>\u4f7f\u7528\u4f8b<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u3044\u308b\uff0f\u3044\u307e\u3059\u304b\uff1f<\/td>\n<td>\u3044\u3089\u3063\u3057\u3083\u3044\u307e\u3059\u304b\uff1f<\/td>\n<td>\u300c\u25cb\u25cb\u69d8\u306f\u305f\u3060\u3044\u307e\u3044\u3089\u3063\u3057\u3083\u3044\u307e\u3059\u304b\uff1f\u300d<\/td>\n<\/tr>\n<tr>\n<td>\u8a00\u3063\u3066\u307e\u3057\u305f<\/td>\n<td>\u304a\u3063\u3057\u3083\u3063\u3066\u3044\u307e\u3057\u305f<\/td>\n<td>\u300c\u25cb\u25cb\u69d8\u304c\u305d\u306e\u3088\u3046\u306b\u304a\u3063\u3057\u3083\u3063\u3066\u3044\u307e\u3057\u305f\u300d<\/td>\n<\/tr>\n<tr>\n<td>\u77e5\u3063\u3066\u307e\u3059\uff0f\u77e5\u3063\u3066\u308b<\/td>\n<td>\u3054\u5b58\u3058\u3067\u3059<\/td>\n<td>\u300c\u3053\u3061\u3089\u306e\u4ef6\u306f\u3054\u5b58\u3058\u3067\u3057\u3087\u3046\u304b\uff1f\u300d<\/td>\n<\/tr>\n<tr>\n<td>\u3084\u3063\u3066\u307e\u3059\uff0f\u3084\u3063\u3066\u308b<\/td>\n<td>\u884c\u3063\u3066\u304a\u308a\u307e\u3059<\/td>\n<td>\u300c\u672c\u65e510\u6642\u3088\u308a\u5b9f\u65bd\u3057\u3066\u304a\u308a\u307e\u3059\u300d<\/td>\n<\/tr>\n<tr>\n<td>\u308f\u304b\u308a\u307e\u3057\u305f<\/td>\n<td>\u304b\u3057\u3053\u307e\u308a\u307e\u3057\u305f<\/td>\n<td>\u300c\u304b\u3057\u3053\u307e\u308a\u307e\u3057\u305f\u3001\u627f\u77e5\u3044\u305f\u3057\u307e\u3057\u305f\u300d<\/td>\n<\/tr>\n<tr>\n<td>\u3059\u307f\u307e\u305b\u3093\u304c&#8230;<\/td>\n<td>\u6050\u308c\u5165\u308a\u307e\u3059\u304c&#8230;<\/td>\n<td>\u300c\u6050\u308c\u5165\u308a\u307e\u3059\u304c\u3001\u3082\u3046\u4e00\u5ea6\u304a\u540d\u524d\u3092\u4f3a\u3048\u307e\u3059\u304b\uff1f\u300d<\/td>\n<\/tr>\n<tr>\n<td>\u805e\u3044\u3066\u304f\u3060\u3055\u3044<\/td>\n<td>\u304a\u4f3a\u3044\u304f\u3060\u3055\u3044<\/td>\n<td>\u300c\u62c5\u5f53\u8005\u306b\u304a\u4f3a\u3044\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u300d<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"space\"><\/div>\n<h2 id=\"toc_3\">\u96fb\u8a71\u5fdc\u5bfe\u3067\u3088\u304f\u4f7f\u3046\u4e01\u5be7\u306a\u30d5\u30ec\u30fc\u30ba<\/h2>\n<p>\u4ee5\u4e0b\u306e\u30c8\u30d4\u30c3\u30af\u3067\u306f\u3001\u96fb\u8a71\u5fdc\u5bfe\u3067\u3088\u304f\u4f7f\u3046\u4e01\u5be7\u306a\u30d5\u30ec\u30fc\u30ba\u306b\u3064\u3044\u3066\u3001\u300c\u53d6\u308a\u6b21\u304e\u6642\u300d\u300c\u76f8\u624b\u306e\u540d\u524d\u3092\u78ba\u8a8d\u3059\u308b\u6642\u300d\u300c\u78ba\u8a8d\u3084\u5fa9\u5531\u3092\u3059\u308b\u6642\u300d\u306a\u3069\u306e\u96fb\u8a71\u5fdc\u5bfe\u306e\u30b1\u30fc\u30b9\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<div class=\"space\"><\/div>\n<h3 id=\"toc_4\">\u30fb\u53d6\u308a\u6b21\u304e\u6642<\/h3>\n<p>\u96fb\u8a71\u5fdc\u5bfe\u3067\u76f8\u624b\u3092\u62c5\u5f53\u8005\u306b\u53d6\u308a\u6b21\u3050\u969b\u3084\u3001\u62c5\u5f53\u8005\u304c\u4e0d\u5728\u306e\u5834\u5408\u306b\u306f\u3001\u4e01\u5be7\u3067\u5b89\u5fc3\u611f\u306e\u3042\u308b\u8a00\u3044\u56de\u3057\u304c\u3068\u3066\u3082\u5927\u5207\u3067\u3059\u3002\u8a00\u8449\u306e\u9078\u3073\u65b9\u3072\u3068\u3064\u3067\u3001\u76f8\u624b\u306b\u4e0e\u3048\u308b\u5370\u8c61\u306f\u5927\u304d\u304f\u5909\u308f\u308a\u307e\u3059\u3002<\/p>\n<p>\u300c<b>\u5c11\u3005\u304a\u5f85\u3061\u3044\u305f\u3060\u3051\u307e\u3059\u3067\u3057\u3087\u3046\u304b\u3002\u62c5\u5f53\u8005\u306b\u304a\u3064\u306a\u304e\u3044\u305f\u3057\u307e\u3059\u3002<\/b>\u300d<br \/>\n\u300c<b>\u25cb\u25cb\u306f\u305f\u3060\u3044\u307e\u5e2d\u3092\u5916\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u623b\u308a\u6b21\u7b2c\u3001\u6298\u308a\u8fd4\u3057\u3054\u9023\u7d61\u3044\u305f\u3057\u307e\u3059\u3002<\/b>\u300d<\/p>\n<p>\u53d6\u308a\u6b21\u304e\u306e\u5834\u9762\u3067\u306f\u3001\u4e00\u65b9\u7684\u306b\u51e6\u7406\u3059\u308b\u5370\u8c61\u3092\u4e0e\u3048\u306a\u3044\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u76f8\u624b\u306b\u5bfe\u3057\u3066\u300c\u5f85\u3063\u3066\u3082\u3089\u3046\u7406\u7531\u300d\u300c\u5f8c\u3067\u9023\u7d61\u3059\u308b\u610f\u5fd7\u300d\u3092\u4e01\u5be7\u306a\u8a00\u8449\u3067\u660e\u78ba\u306b\u4f1d\u3048\u308b\u3053\u3068\u3067\u3001\u5b89\u5fc3\u611f\u3068\u4fe1\u983c\u611f\u306e\u3042\u308b\u96fb\u8a71\u5fdc\u5bfe\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<div class=\"space\"><\/div>\n<h3 id=\"toc_5\">\u30fb\u76f8\u624b\u306e\u540d\u524d\u3092\u78ba\u8a8d\u3059\u308b\u6642<\/h3>\n<p>\u96fb\u8a71\u3067\u306f\u3001\u97f3\u58f0\u3060\u3051\u306e\u3084\u308a\u3068\u308a\u306b\u306a\u308b\u305f\u3081\u3001\u540d\u524d\u3092\u805e\u304d\u9593\u9055\u3048\u305f\u308a\u3001\u6b63\u78ba\u306b\u805e\u304d\u53d6\u308c\u306a\u304b\u3063\u305f\u308a\u3059\u308b\u3053\u3068\u306f\u3088\u304f\u3042\u308a\u307e\u3059\u3002\u3060\u304b\u3089\u3053\u305d\u3001\u76f8\u624b\u306e\u540d\u524d\u3092\u4e01\u5be7\u306b\u3001\u5931\u793c\u306e\u306a\u3044\u5f62\u3067\u78ba\u8a8d\u3059\u308b\u8868\u73fe\u304c\u3068\u3066\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u300c<b>\u6050\u308c\u5165\u308a\u307e\u3059\u304c\u3001\u3082\u3046\u4e00\u5ea6\u304a\u540d\u524d\u3092\u4f3a\u3063\u3066\u3082\u3088\u308d\u3057\u3044\u3067\u3057\u3087\u3046\u304b\uff1f<\/b>\u300d<br \/>\n\u300c<b>\u304a\u540d\u524d\u3092\u30d5\u30eb\u30cd\u30fc\u30e0\u3067\u304a\u4f3a\u3044\u3057\u3066\u3082\u3088\u308d\u3057\u3044\u3067\u3059\u304b\uff1f<\/b>\u300d<\/p>\n<p>\u540d\u524d\u3092\u78ba\u8a8d\u3059\u308b\u3068\u3044\u3046\u884c\u70ba\u306f\u3001\u76f8\u624b\u306b\u3068\u3063\u3066\u306f\u300c\u81ea\u5206\u3092\u899a\u3048\u3066\u304f\u308c\u3066\u3044\u308b\u304b\uff1f\u300d\u300c\u6b63\u78ba\u306b\u4f1d\u308f\u3063\u3066\u3044\u308b\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u4fe1\u983c\u3084\u5b89\u5fc3\u611f\u306b\u76f4\u7d50\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n<p>\u805e\u304d\u8fd4\u3059\u969b\u306b\u306f\u3001\u300c\u805e\u304d\u53d6\u308c\u306a\u304b\u3063\u305f\u300d\u3068\u3044\u3046\u81ea\u5206\u5074\u306e\u4e8b\u60c5\u3092\u6b63\u76f4\u306b\u4f1d\u3048\u3064\u3064\u3082\u3001\u5931\u793c\u306e\u306a\u3044\u3088\u3046\u306b\u4e01\u5be7\u306a\u8a00\u3044\u56de\u3057\u3092\u5fc3\u304c\u3051\u307e\u3057\u3087\u3046\u3002<\/p>\n<div class=\"space\"><\/div>\n<h3 id=\"toc_6\">\u30fb\u78ba\u8a8d\u3084\u5fa9\u5531\u3092\u3059\u308b\u6642<\/h3>\n<p>\u96fb\u8a71\u3067\u306e\u3084\u308a\u3068\u308a\u3067\u306f\u3001\u76f8\u624b\u306e\u58f0\u304c\u805e\u304d\u53d6\u308a\u3065\u3089\u304b\u3063\u305f\u308a\u3001\u60c5\u5831\u3092\u9593\u9055\u3063\u3066\u53d7\u3051\u53d6\u3063\u3066\u3057\u307e\u3046\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u7279\u306b\u300c\u540d\u524d\u300d\u300c\u96fb\u8a71\u756a\u53f7\u300d\u300c\u65e5\u4ed8\u300d\u300c\u6642\u9593\u300d\u300c\u4f4f\u6240\u300d\u306a\u3069\u306e\u91cd\u8981\u306a\u60c5\u5831\u306f\u3001\u5fa9\u5531\u3057\u3066\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3068\u3066\u3082\u5927\u5207\u3067\u3059\u3002\u5fa9\u5531\u3084\u78ba\u8a8d\u306f\u3001\u5358\u306b\u81ea\u5206\u306e\u305f\u3081\u3067\u306f\u306a\u304f\u3001\u76f8\u624b\u306b\u5b89\u5fc3\u3057\u3066\u3082\u3089\u3046\u305f\u3081\u306e\u4e01\u5be7\u306a\u6c17\u914d\u308a\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u300c<b>\u5ff5\u306e\u305f\u3081\u3001\u5fa9\u5531\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002<\/b>\u300d<br 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